Free Shipping For All Orders Over £15 / $20
Free Shipping For All Orders Over £15 / $20
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FAQ

Shipping & Returns  

Where’s my order?

Orders to the UK should arrive within 10 working days, unless you have selected a faster shipping option. Please contact us here if your order has not arrived after this time.
Orders outside the UK may take longer. Please check your order receipt email for a delivery estimate. If you are concerned, please contact us here

 

I received incorrect or damaged items!

You can return any incorrect or damaged item for a free exchange or refund. Simply get in touch here to arrange the return.
If you have received a damaged item and you can send a photo of the damage, then we will dispatch a replacement out to you immediately.

 

What is the returns policy?

As long as the items are undamaged and in the original packaging we will offer a refund or exchange on any of our items. Just pop them in an envelope and send them back. Contact us here for more information on returns. 
You have up to 30 days from time of order to request a return for any item. 

 

I entered the wrong delivery address, what do I do?

No problem. Just get in touch as soon as you can by contacting us here, or send an email to sales@thebuttoncuff.com with the heading “HELP! Wrong Address!” - or anything else that will catch our attention. 

 

Product Questions

What size should I buy?

The standard size is 18mm, a similar size to the average cufflink. However, if you would like something more subtle, then our mini 15mm button covers are only 5mm larger than a normal button.

 

Do the covers fit onto any button? 

Our button covers have been designed to fit over standard shirt buttons. Please be aware that the mini sizes fit very closely to the button, and so can be difficult to remove on thicker-than-normal buttons. If you do have a problem attaching the cover, get in touch here and we would be happy to help you out with an exchange or refund.

 

Can I use the button covers down the front of my shirt?

At the moment, our button covers are designed for shirt cuffs, as they are larger than normal shirt studs. However, mini button covers can be used down the front of a shirt for an appearance of larger studs.
We are working on a smaller 13mm button cover that will be a perfect replacement for shirt studs.

 

I want more! Where are the new designs?

We are constantly working on new designs, so check back soon for more. If there is anything that you would like to see, contact us here and we will send you a free pair if it gets made! 

 

Security 

Is it safe to use my credit card on this site?

We don’t store any of your credit card information. That is handled by the payments processor, Stripe. You can read more about their extensive security and privacy policy at https://stripe.com/gb/privacy
You can also pay through PayPal. This will take you to PayPal.com to complete the purchase using your own PayPal account. PayPal’s security measures, including their Buyer Protection scheme, is explained at www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

 

Can I contact you directly to ask a question?

Of course. Simply visit our Contact Us page here, or email sales@thebuttoncuff.com. We’ll get back to you within one working day.